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faq

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How does HENRY work?

HENRY provides onsite dental care for employees at corporate offices. We’re an innovative wellness solution for companies, helping employees utilize their insurance benefits and take care of their oral health. After securing dates for HENRY to come onsite, we park our mobile practice outside the office, or setup inside your office using our in-office pop-up suites, eliminating the travel burden employees face when going to the dentist. HENRY significantly reduces the time it takes for employees to go to the dentist and eliminates the challenge of finding an in-network dentist. All of our providers are in-network with major insurance carriers.

Is HENRY in-network?

All of our providers are in-network with major insurance carriers - including Aetna, Cigna, Delta Dental, United, United Concordia, and MetLife. We accept all major PPO insurances as well as Aetna DMO Cigna DHMO.

For patients without insurance, we also offer a $145 package which includes a cleaning, exam and x-rays.

Does it cost companies to have HENRY on-site?

There is no cost to your company to have HENRY on-site to provide services to your employees.

Does it cost anything for employees to use HENRY?

We do not charge an additional convenience fee for employees to use our service. We act just like any in-network dental office where insurance coverage applies as it would at any in- network dental office.

What type of companies does HENRY partner with?

We fit companies in all industries; technology, retail HQ’s, health care, pharmaceutical, financial services etc. We work best at office sites where there is predominantly a salaried workforce.

Is there a minimum number of employees required for HENRY to visit a company?

We partner best with office sites that have 200-500+ employees. Our standard is to stay on site for a minimum of two days and see an average of 15-20 employees each day.

Will employees see the same dental team?

Yes, the same clinical team will be assigned to your office for continuity and relationship development.

What if an employee needs follow up care?

We handle treatment planning follow up care 3 different ways:

  1. If the case is not follow-up care and/or time sensitive, we’ll schedule the patient during the next time we’re onsite (every 3-4 months).
  2. We can schedule patients at one of our brick-and-mortar practices located at either New Providence, NJ or Manhattan, NY where we provide a full range of specialty services and general dentistry.
  3. We can schedule patients when we know our mobile practice will be at a site close by to your office if one of our brick-and-mortar locations isn’t a good option.
How are specialty services handled like periodontal, endodontic, or advanced orthodontics?

We have specialists on rotation to create a 360-degree level of care for our patients. Any patient that needs advanced work will be referred to one of our specialists in New Providence, NJ, or Manhattan, NY. For markets where we don’t yet have a brick and mortar, we can refer patients to a convenient in-network specialist.

Will HENRY provide feedback on how our employees are utilizing the service?

Yes, we will provide a HIPAA compliant post-visit dashboard after every visit. Your Market Lead will review information and stats around the most recent visit such as how many employees visited the practice, the types of services employees received and feedback from both your employees and our clinical team.

How do employees make appointments with HENRY? Do you accept walk-ins?

Employees are encouraged to make an appointment in advance via our online booking system which they can easily access through e-mail communications or by going directly to our website. We are happy to accept employees as walk-ins if there is availability.

How do I get started?

It’s easy! Email us at info@HENRYthedentist.comto set up a call.

Is there an extra cost associated with using HENRY?

We do not charge an additional convenience fee to use our services. We act just like any in-network dental office where insurance coverage applies as it would at any in-network dental office.

Will I see the same dental team each visit?

We want our patients to feel comfortable and to have a positive relationship with our clinical teams. We can not always promise that your favorite HENRY team member is on the schedule but we strive to keep the team consistent in our mobile and the brick and mortar locations.

What if I need follow-up care while you are at my office?

We handle treatment planning 3 different ways:

  1. We'll schedule you for another day during that same visit or the next time we're onsite, or at a nearby client location.
  2. We can schedule you with one of our Specialists in one of our brick-and-mortar practices located in New Providence, NJ or Manhattan, NY where we provide a full range of specialty services and general dentistry.
  3. If one of our brick and mortar locations is not a good option, we can refer you to a trusted in-network specialist.
How are specialty services handled like periodontal, endodontic, or advanced orthodontics?

We have specialists on rotation in our brick and mortar practices to create a 360-degree level of care for our patients. If these locations are not good options, we will refer you to a trusted in-network specialist.

What type of dental plans does HENRY take?

We accept all major PPO insurances - including Aetna, Cigna, MetLife, Delta Dental, United Concordia, and UHS - as well as Aetna DMO and Cigna DHMO.

We also provide a $145 non-insurance package which includes a cleaning, exam and x-rays so anyone who is not covered by dental insurance has an opportunity to utilize our services.

How do patient x-rays get transferred or received in advance of care?

If a patient has had x-rays done within the last year, we kindly ask that their previous dentist send us their x-rays in advance of the patient’s visit.

What can one expect during their first visit at HENRY?

The first appointment will last approximately 1 hour where you will be greeted by an Office Manager to check in, then led to a massage-featured dental chair with a set of BOSE noise canceling headphones where you can watch your favorite HBO or Netflix show. Our team will perform your cleaning, exam and take x-rays to assist in analysing your overall oral health. If the dentist diagnoses treatment that he/she feels is needed we will discuss the cost and the scheduling for that appointment.

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Need to reschedule? No problem! Email hello@henrythedentist.com or call us at 551.999.2226

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